Frequently Asked Questions
What is your hourly rate?
I know budget is top of mind for most in today's economy. That's why I strive to keep my rates affordable and list them with full transparency. My standard rate is $35/hour. Community Care Program members receive a discounted rate of $25/hour. Visit the Pricing page for more details.
Where are you located?
I reside in and serve the Eugene/Springfield area, however my registered agent, whose location I use as my business address, is located in Salem, OR.
What is the Community Care Program?
For some, cleaning services are a necessity that is difficult to access. I believe everyone deserves to live in a healthy, safe, clean home, no matter their age, mental or physical health, or financial status. That's why I offer seniors over 65, disabled individuals, and low-income households a discounted rate of $25/hour on single and monthly cleanings. To determine eligibility and apply, visit our Pricing page.
What are the Terms & Conditions of the Community Care Program?
Community Care cleanings are limited to single and monthly bookings. I am generally able to add 2-4 discounted rate cleanings to my schedule each. To apply, please fill out our Community Care Program Application Form.
If you are approved for the Community Care Program, you will receive an email confirming your acceptance with instructions on how to book your first cleaning. If you have any issues, email us at jo@goodhelpcleaning.com or text us at (541) 233-5207.
All fees are waived for Community Care Program members.
What are your hours of operation?
My regular hours are Monday through Friday, 8 a.m. to 5 p.m. However, this schedule is subject to change. If a change in my regular availability effects any future cleanings you may have booked with me, I will notify you and request to reschedule as soon as possible. Available times on my booking calendar are diligently kept up to date to minimize scheduling issues.
Who will be cleaning my home?
I, Johanna Kibrick, will be your cleaning service provider.
How long have you been in business?
With 15 years of cleaning experience and 5 years in graphic design and business consultation, I opened Good Help Cleaning in 2024.
How do I know I can trust you and your company to do a good job and respect my preferences and property?
My many positive testimonials say it all. Clients consistently find me to be pleasant, professional, hardworking, and efficient. I also offer free introductory meetings so you can get to know me before making any purchases, plus I allow you to choose when and how you pay (see my Service Policies for more details). Finally, I always take the utmost care when cleaning your home and am proud to report that I've never received a single complaint about damaging anyone's personal property. I also intend to purchase bonding and insurance as soon as my business startup budget allows.
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What is an eGift Card and how does it work?
An eGift Card is a customizable digital gift card you can send to someone in your life who deserves a free cleaning. Simply choose an amount, enter recipient details, leave a personal message, and checkout. Your recipient will receive an email on the date you specify at checkout containing their gift card and the code to redeem it when they book a cleaning online. ​The gift card has no expiration and is valid until used in full. Applicable to online bookings only.
Have more questions? I'd love to hear from you!
Text or call me at (541) 233-5207